Terms and Conditions

Dangerous Goods, Prohibited or Restricted Imports and Exports

Items that are labelled as hazardous material, dangerous goods, prohibited or restricted by the International Air Transport Association (IATA), International Civil Aviation Organisation (ICAO), and European Road Transport Regulation on Dangerous Goods (ADR), even though they seem safe in everyday use, can present risks to air and/or road transportation and are thus prohibited from being transported.

Aerosols & Gasses based materials

  1. Aerosols
  2. Air Fresheners
  3. Any compressed gas cylinders
  4. Body Sprays, Perfumes
  5. Cigarette lighters
  6. Gas cylinders for camping stoves 
  7. All type of gases

Explosive Materials e.g.

  1. Ammunition
  2. Christmas/Diwali crackers
  3. snaps
  4. Fireworks
  5. Fuses
  6. Including weapons or replicas
  7. Radioactive Materials
  8. All oxidizing substances
  9. Organic Peroxides e.g., Bleach etc

Animal & Plant Products

  1. Animal Skins (non-domesticated)
  2. Furs & Ivory
  3. Live Animals
  4. Perishable Goods
  5. Plants & Plant Seeds

Medicines & Foods

  1. Pills & tablets
  2. Vitamins & minerals
  3. Syrups & Suspensions
  4. Foodstuffs
  5. Other Medicines

Items of Exceptional Value

  1. Money
  2. Negotiable Items
  3. Pre-paid Cards
  4. Jewelry & Watches
  5. Works of Art, Antiques
  6. Precious Stones

Flammable Goods

  1. Perfumes & Aftershaves
  2. Nail Polish or Polish Removers
  3. Household cleaning products
  4. Gels, including shaving gels
  5. Hair Dye
  6. Oils or Oil based materials
  7. Other flammable liquids

Corrosive substances e.g.

  1. All battery types
  2. Corrosive cleaning fluids
  3. Acids and Alkalis
  4. Thermometers (mercury) etc

Toxic & Infectious substances e.g.

  1. Pesticides
  2. Insecticides
  3. Mercury
  4. Poisons etc

Miscellaneous Dangerous goods e.g.

  1. Asbestos
  2. Magnetized materials
  3. Ink or toner cartridges
  4. Dry Ice
  5. Self inflating life jackets
  6. Other Dangerous Goods Not Permitted
  7. Battery powered toys
  8. Tobacco & Tobacco Products

Liquids & Fluids

  1. Alcohol
  2. Beverages
  3. Liquid medicines

Items with No Compensation and Guarantee of safe delivery (Not Prohibited though)

  1. Plasma/LCD/LED TVs (unless crated)
  2. Laptops without Batteries
  3. Mobiles & tablet PCs without batteries
  4. Games & PlayStations without batteries

Every package we process and accept is X-ray scanned for prohibited items and manually check customs documents, when such restricted items are found, we reserve the right to remove them and those items are disposed without reference. Shipping will be halted and an administrative penalty of £50 will be displayed on the parcel, where it will continue to be delayed until the customer fails to pay the charges.

If a customer wishes to return a prohibited and recalled item, a fee of £400 will be charged and the item will not be returned until the customer has paid the fee in full.

Other Terms & Conditions

  • For pick up maximum weight allowed is 20 kgs per Box Chargeable Weight (Gross Weight OR Volume Weight) whichever Highest. Any parcel/package found to be more than 20kgs will be charged £25 extra per box. (Chargeable Weight) Gross Weight OR Volume Weight whichever Higher                                                (Example) (WxLxH) in centimetres/5000 = Volumetric Weight In kg (47*47*47)=103823/5000=20.76 Means 21kg Chargeable Weight.
  • Indian custom required KYC (Know your customer) Identification Proof for Sender and Receiver any of one copy Aadhar Card / Pan Card or Indian passport.
  • Sender will be required for preparing itemized List, it will be Sender’s responsibility for any missing items if it’s not mentioned on the List or Mis-declared.
  • Banned items as per IATA list are not allowed, please refer to the Prohibited items list for more details.
  • All shipments are accepted subject to terms and conditions
  • All non-document items are subject to inspection.
  • Airline Company Terms and Conditions will be applied to all shipments going through express services.
  • For Pick up & Delivery Terms and Conditions of Local Pick-Up Courier Company will be applied.
  • IMPORTANT NOTE: The rates mentioned here are for collection by DPD who only collect boxes. Collection by a DEDICATED VAN costs more (please ask for more details), but collect handbags, suitcases, etc. Please note that when a DEDICATED VAN is booked the driver will only collect from your main door/gate at ground level. A minimum charge of £25 (for loads less than 25kg) or £1/kg (for loads in excess of 25kg) will apply in instances where you ask the driver to collect from other than your main door/gate at ground level. Note that this handling charge is in addition to the DEDICATED VAN service rate. Your advance payment (which is £50 in most cases) will not be counted towards the bill total if no one’s home (for whatever reason) when the driver turns up for collection – you will simply lose your deposit! When using DEDICATED VAN service in areas where LEZ, ULEZ and Congestion Charges apply the customer needs to pay these charges additionally.
  • Sender will be responsible penalties for any wrong declaration.
  • Custom Duty is not included Any Custom Duty; Customer is Liable to pay.
  • All deliveries are subject to Airline weather conditions, Custom Clearance and flight schedule / delays.
  • For Delivery it takes 7 To 10 working days for Main Cities after departure, Express Parcel Delivery 7 working days. Main Cities and 1 to 7 extra Days for Remote locations. Parcel No guarantee for damage or breakage during transit Separate insurance must be taken.
  • Once receiver accepts the parcel and sign, we as a cargo service will not be responsible for any claims.
  • All Prices are subject to change without prior Notice.
  • As a cargo company our maximum Liability is up to US $ 50
  • Please don’t send shipment for the commercial purpose.
  • When driver arrives for the pick up, please keep box ready for him to collect with the UK Sender name and Mobile number details clearly written on the box.
  • You do not need to pay anything to driver for pick up, we will provide you the bank details for the payment.
  • Handling charge £5 per Box. Express service handling charges £30 Fast box every box £5 per Box.
  • If you decide to cancel for ANY reason AFTER pick-up, there is a charge of £50. (Please note that a deposit of £50 will be required before Collection)
  • It takes a minimum of two months from departure date by SEA freight. It may take longer due to the pandemic. Terms and Conditions of the shipping company and customs also apply. Tracking for sea parcels is limited to departure, customs clearance and forwarding.
  • It takes a minimum of two weeks from departure date by AIR. It may take longer due to the pandemic.
  • Strictly no batteries and no battery-powered products. No oil, no spray, no perfume, no flammable items and no liquids. Please refer to prohibited items list for details
  • UK to India airport only. Customs clearance is your responsibility.
  • in case of prohibited items found in the parcel, they will be removed without prior notice. Customer will be charged £300 penalty if he wants them back. Please refer to prohibited items list for details